FAQ
Most login problems happen because of one of the following. Please read these carefully and see if you can find the reason you are having difficulty.

1. Your email address is your identification for LifeEventNet.com. Please check to be sure you are entering the same email address that your invitation was sent to or that you registered with. You can change your identifying email address once you log in on the My Account page.

2. Are you using the right password? The temporary passwords are hard to remember, so you may need to check your email to be sure. You can always request another temporary password by clicking on the "forgot password?" link under the login Password box. It is a good idea to change your password on the My Account page when you log in to something easy to remember.



Passwords are case sensitive and cannot have any leading or trailing spaces. To be sure that your keyboard is not adding something extra, please try copying the password from your invitation or temporary password email by double-clicking on it and then pasting it into the Password box on the LifeEventNet.com Login screen. Be careful to count the number of dots in the password field to be sure that only 8 password characters were pasted. Sometimes a trailing space is copied with the password! If there are 9 characters, delete the last dot and you should be good.

3. You may be using an unsupported browser. LifeEventNet.com has been designed to work optimally with Internet Explorer, versions 7 & 8, and Mozilla Firefox, version 3+, as well as Safari, version 3+. If you are using earlier versions of these browsers, then it is highly recommended that you update your software to the latest version to eliminate possible problems. The new Google browser "Chrome” has not been tested but conforms to industry standards and appears to work fine.

4. Using the Login button vs. 'Enter' key on the keyboard
Some browsers do not like our Login button.
Try typing your email address and password and then using the 'Enter' key to login.

5. Your browser's security settings may be too restrictive for highly interactive sites.
In Internet Explorer, you can solve the problem by changing the “Security” setting to “Medium-High” - the default setting. Go to the “Tools” menu -->"Internet Options” Security tab --> and then move the security level slider down to "Medium-High." Click "Apply" and then refresh the browser screen.

The key thing is to enable “Scripting” so that the interactive features of the website are enabled. Other browsers have similar options as follows:


Internet Explorer

1. Select "Tools" from the top menu.

2. Choose "Internet Options".

3. Click on the "Security" tab.

4. Click on "Custom Level".

5. Scroll down until you see section labeled "Scripting".

6. Under "Active Scripting", select "Enable" and click OK.


Mozilla Firefox

1. Select "Tools" from the top menu

2. Choose "Options"

3. Choose "Web Features" from the left navigation

4. Select the checkbox next to "Enable JavaScript" and click OK


Apple Safari

1. Select "Safari" from the top menu

2. Choose "Preferences"

3. Choose "Security"

4. Select the checkbox next to "Enable JavaScript"


Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings.
 
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